Quality policy

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How to apply for A/S

To minimize the inconvenience of customers who purchased the product
We operate a customer support center

You can apply through the agency or visit the A/S center.

A/S reception using personal courier is also possible.

(※ If you use private courier, you must pay the return courier fee)

Please include the damaged area, problem phenomenon, and contact information.

A/S reception desk (when receiving and repairing)

A/S manager, 29 Simindae-ro, Manan-gu, Anyang-city, Gyeonggi-do

A/S reception

031-446-2900

A/S procedure

A/S of customer’s product will be done through business trip or warehousing repair.
We will provide the best service from the customer’s point of view.

STEP 01

Trouble occurs

STEP 02

Accept report on the defect : Quality Management Team

STEP 03

Identification of the defect’s root causes
(field dispatch service)

STEP 04

A/S execution
If repair is possible

STEP 05

Notification on whether free or for a charge

STEP 06

Repair completion

STEP 07

Deliver to customer (including details on the repair)
If repair is not possible

STEP 05

Notify that repair is not possible

STEP 06

Return / disposal

Quality policy

A/S of customer’s product will be done through business trip or warehousing repair.
We will provide the best service from the customer’s point of view.

Free repair

  • In case of defects in quality, performance or functionality during normal use during the warranty period

    However, even within the free warranty period, free repair is excluded at the fault of the user.

  • Defects such as damage during the manufacturer’s transportation process or due to the manufacturer’s mistake

A Charge of repair

  • When a defect in quality, performance or functionality occurs while the warranty period has elapsed
  • Defects arising in the process of user’s arbitrary modification or alteration not recognized by our company
  • Failure due to natural disasters (ex. fire, lightning, flooding, etc.)

Unrepairable

  • Even within the warranty period, if product repair or regeneration is impossible due to the user’s intention or gross negligence
  • If the product is out of warranty and cannot be repaired or replaced due to discontinuation
  • When it is impossible to reproduce due to product damage due to natural disasters or natural disasters
  • If it is confirmed that unauthorized repairs, alterations/modifications, or disassembly have occurred